Synthetique Sounds offer digital products:
Digital Downloads
- Due to the nature of digital downloads we can offer refunds on a case-by-case basis.
- If you have any issues with a product get in touch within 30 days and let us know.
- By completing a purchase you agree that the issue of a refund will be made at the sole discretion of the Synthetique Sounds Staff and that all decisions made by the Synthetique Sounds Staff are final.
- We are happy to issue store credit or a refund if your product is proven to be defective or not as described.
- Unfortunately unless our download system has not registered a download – i.e. you have not attempted a download by clicking on the download link issued to you, we are unable to offer refunds if you change your mind, please read the product description and software requirements carefully – each product page provides you with the precise information of required software you need to have installed on your system.
2.1) We can’t offer a refund if:
- You cannot use the product due to hardware or software limitations – i.e. you do not own the compatible synthesizer for the product.
- You no longer need the purchased product.
- You have changed your mind
- We do not make any guarantees for product use with cracked or illegally downloaded software.
2.2) Eligibility
- Unless otherwise stated on the product pages, a refund is eligible for 30 days from the date of purchase (found in your Order Confirmation Email).
- We strongly advise checking what software and/or hardware is required to use the products and what are the minimum hardware requirements to use the software.
- This information is always provided on the product pages.
- The customer is responsible to have knowledge required to use the product.
- Case-by-case issued refunds only on our individual products within 30 days of purchase.
- No bulk / Bundle orders. One refund per person.
- If you wish to request a return please contact us via email, including your order number and any relevant information.